What are the advantages of engaging online?

Engaging online allows you to have your say on decisions, projects and issues that matter to you in your own time and comfort.

Why do I have to register?

We require users to register to have their say as knowing even just a small amount of information about who you are, what you care about, and how you are connected to Clarence ensures higher quality data to go along with your feedback. This helps us to ensure that we are hearing from a good cross-section of our community. For example, the data could help us determine if rate payers have different feedback to renters on an issue.

I signed up but didn't receive the activation email. What should I do?

There are a few reasons this might have happened:

  1. The email may have gone into your ‘spam/junk mail’ folder. Check there first!
  2. Your email service provider may have a very strong firewall that is blocking the activation email. This happens occasionally. Contact your service provider.
  3. You may have typed your email address incorrectly. It is very easy to make a small mistake in a rush – check back on the login page and if you are still having trouble contact us for assistance.

I have tried to register, but my email address has already been taken? How is this possible?

There are a couple of possibilities:

  1. Someone else in your family may have used your email address to establish an account in the past.
  2. You may have used this site before and forgotten; in which case see the next question.

I've forgotten my password and/or my username. What should I do?

Don’t worry!

Step 1: Click the 'login' link on the top right of the screen.

Step 2: Click the 'forgotten password' link under the 'sign in' button.

Step 3: Type in your email address and click enter. You will then receive an email from us with your username and a link back to the site. Click on that link to reset your password.

Step 4: Sign in with your old username and new password.

How can I edit my profile?

Log in to your account on the Your Say Clarence site. Once you are logged in, you will see your username above the home page banner in the top right-hand corner. Click on the drop down arrow, which brings up a menu, then click 'profile' and make any updates required.

How do I provide feedback?

We may seek your feedback in a range of different formats depending on the engagement. Your feedback could be submitted via an online forum, a quick poll, a map function, a survey or a combination of these engagement tools. To make sure that you can submit your feedback in any of these formats make sure that you register.

Alternatively, comments can be emailed to yoursay@ccc.tas.gov.au

or posted to Community Consultation, Clarence City Council, PO Box 96, Rosny Park TAS 7018

In addition, whenever we have an online survey, we will have paper versions of the same survey available for you to fill out at our Council Offices at 38 Bligh Street, Rosny Park.

We will continue to conduct face-to-face engagements as well as mail-outs, public meetings, and drop-ins as appropriate.

Be sure to check the individual consultation pages online for other ways you can be involved in a project.

What happens to my feedback/comments?

All comments, ideas and suggestions are collated and used by the relevant project team to inform the development of strategies, programs, activities, and designs, or to gain an insight into community views and opinions.

Often, feedback provided online will be used in conjunction with other face-to-face consultation activities such as workshops, meetings, open days and surveys.

When each consultation closes, all contributions are compiled into a report, which may be presented to council. We will also keep you up to date on the outcomes of a consultation.

All feedback provided during a consultation will be considered, however, this does not mean that every suggestion can be taken on board and adopted as proposed.

Can I comment anonymously in public discussions?

Yes! When you comment in a forum, other users of the site will be able to see your username but not your email address or any other identifying data. If you want to make sure that your comments are not connected to you, make sure that your username is different to your proper name and email.

No third parties have access to or will be provided with your details. For further information, please refer to our privacy policy.

How is the site moderated?

All moderation is carried out by Bang the Table and is independent of Clarence City Council. The moderators will not edit or alter any comments and will only remove comments deemed to be significantly off-topic, offensive or malicious, in which case they are removed from the site immediately. Refer to the moderation guidelines and keep Your Say Clarence a friendly space where everyone can have their say.

Who can I contact about Your Say Clarence?

Clarence City Council Community Engagement Team on yoursay@ccc.tas.gov.au or call us on 03 6217 9500 between the hours of 9am - 5pm Monday to Friday.

If you have a question regarding a specific project currently open for consultation, please contact the relevant project officer. Their contact details can be found on each consultation page.